If you are using a PC, you will need:
Windows XP, Windows Vista, Windows 7, or Windows 8* operating system
One available USB port
Projection system (highly recommended)
*Contact technical support for a separate solution for Windows 2000.
If you are using a Macintosh, you will need:
Max OS X version 10.6.8 or higher
One available USB port
Projection system (highly recommended)

Yes. The latest version of i>clicker has been tested and works well with the new Mountain Lion OS for Macintosh computers.

Yes. The latest version of i>clicker has been tested and works well with the new Microsoft OS for PC computers.

i>clicker is an executable and requires no installation or additional hard drive space. It is a completely plug-and-play solution. The software is available as free download at www1.iclicker.com.

Yes. Creating a question list allows you to customize the settings for each individual clicker question ahead of class. For example, you may have a presentation that you plan to use in your class and would like to assign a correct answer to each question in the presentation. You can create a question list that corresponds to your presentation so that when you ask the clicker questions in class, the results are automatically graded and displayed in your results chart. In addition to assigning correct answers, you can use question lists to set question-specific settings such as question titles, results chart labels, points for each answer choice, and more.

i>clicker takes a screen capture of whatever is on your computer screen when you complete polling (i.e. press “stop” on the i>clicker menu bar), thus allowing you to view your questions later in i>grader. Most often, you will have a question on the screen or some indicator to jog your memory of what you asked.

Yes. You can always use i>clicker with other publishers’ materials as most publishers provide clicker content in PowerPoint and Word formats, both of which work easily with i>clicker. We have the largest number of publisher partners of any clicker company and will continue to work with higher education and specialty publishers on a non-exclusive basis.

Yes. You can use i>clicker with PowerPoint by simply writing your questions in a PowerPoint slide, just as you would any other course content. In fact, if you have an existing presentation/lecture with multiple choice, true/false, or yes/no questions, you do not need to re-author your presentation. The i>clicker toolbar floats in front of your PowerPoint slideshow, enabling you to poll at any point during your presentation (i.e., on a question slide). Each time you enable polling, i>clicker takes a picture of your screen (i.e., your question) for you to review later. No additional work is required.

i>clicker works seamlessly with all Macintosh or PC software applications (e.g., Keynote, Adobe, Word, Flash, etc.), giving you the utmost flexibility. Because the i>clicker toolbar floats in front of any application, i>clicker integrates with whatever application you choose. This toolbar enables you to poll at any point during your presentation. Each time you enable polling, i>clicker takes a picture of your screen (i.e., your question) for you to review later. Thus, i>clicker doesn’t have to “convert” your content into PowerPoint slide. Many i>clicker users prefer Adobe, Flash, Word, Keynote, and even Notepad to PowerPoint. We don’t force you to change your preferred presentation application. With i>clicker, you can even pose question from CDs, DVDs, or the Internet—your options are limitless.

Yes. The i>clicker floating toolbar sits on top of any application (including Mathematica, PowerPoint, Acrobat, Word, Internet Explorer, etc.). There is also a minimize button to allow you to hide the i>clicker software at your discretion.

In Keynote Slideshow Preferences, there is an option labeled “Allow Expose, Dashboard, and others to use the screen.” If you check this, and then open i>clicker, the toolbar should appear on the screen above your presentation.

Yes, you can! i>clicker’s “On the Fly” text box is available from within from the i>clicker floating toolbar so you don’t have to quit your presentation to insert a spontaneous question. Your screenshot and question data are captured in i>grader for later review and point assignment. Note that you don’t have to use the “On the Fly” function in order to ask a spontaneous question—it is simply designed as a convenience so you don’t have to exit your presentation application. But many instructors ask the question verbally or via the chalkboard and then begin polling without formally typing a question into any software.

A histogram of your students’ results can be displayed either by clicking the “Display/Hide Results” button on the i>clicker floating toolbar, or pressing the “B” key on the designated instructor’s remote. You may also see results without having to display the histogram through the LCD screen on your base base. The base LCD data is updated every second, and includes the timer on the upper left, the total vote count on the upper right, and the distribution, by percentage, of votes across the 5 choices across the bottom.

Note that you control when and if the voting results are displayed; i>clicker does not automatically launch the voting results graph for pedagogical reasons. The flexibility of the i>clicker graph, combined with the LCD results feature, enable you to decide if and when voting results are displayed. You may also view and export session results and reports after class using i>grader, the i>clicker grade book application.

Each i>clicker session is saved in a comma-delimited .CSV file, named according to the date and time the session was held. These files are then read by i>grader and presented in an easy-to-view grade book. i>grader includes options to export the data to a large variety of formats, including formats to support all major Learning Management Systems. Instructors can choose to export a single session, multiple sessions, or the entire term’s data with the export tools.

Yes, i>clicker supports virtually every course management system in two ways:

1. Manual integration: i>clicker polling data is specifically formatted for your designated learning management system (LMS). This enables a quick and painless transfer of data from i>grader to your LMS. We offer step-by-step documentation for each system.
2. i>clicker integrate allows for seamless, one-click integration of data between your LMS and i>clicker. This solution does require IT administrator set-up.

Please refer to www1.iclicker.com for the latest LMS platforms that i>clicker supports.

As we hear time and again from our user community, i>clicker hardware and software are extremely reliable and software crashes are extremely rare. If your computer (or operating system) crashes, there are additional protective measures in place. A few small files are generated each time a poll is conducted and the raw data files are updated. If a system were to crash mid-lecture, you would not lose any data that had occurred previous to the crash.

A zero indicates that the student did respond in class but did not meet your requirement for earning points. Ab (absent) indicates that the student did not provide any responses for a session. A student who missed class or did not answer any questions would receive an Ab. This value is treated as zero points for calculating averages, but is displayed differently to indicate at a glance that the student did not participate or was not in class.

The best way to start over with i>clicker is to download a new copy of the software from www1.iclicker.com. This will ensure you have the latest version of our software. Be sure to archive your old course folder for your records.

There is not a definitive answer to this question. Users and recent academic literature indicate that clickers are most effective when they are associated with “nominal” points, but not “too many” points. You need to assign enough credit so that students are motivated to bring their remotes to class and to hopefully think about the question being asked. Remarkably, a small number of points (less than 10% of the course grade) is often enough to motivate students to participate in class using their i>clicker remotes.

Many experienced clicker users discourage colleagues from assigning a lot of points to clicker questions, especially in large, introductory or survey courses. When clicker questions carry too much point value, the clicker becomes one more tool the student fears, and they are less likely to give an honest answer because they fear they will lose too many points. It can also encourage cheating.

Truth be told, though, it all depends on how you structure your course, your points, and your overall course goals. We also have a number of happy i>clicker users who weigh clicker questions heavily, but do so as part of a small group approach for courses with 20-30 juniors and seniors working in teams. For more information on this topic and to discuss your ideas with others, please visit the User Community area of our website at www1.iclicker.com.

If you are using i>clicker v6.2.2 or newer, double-click the WebUpdate icon in the course folder to update both i>clicker and i>grader applications. When you run WebUpdate, you will not lose your class data nor will your data be adjusted or changed. You can run WebUpdate at any point during your course term; in fact we advise it. Both the Mac and PC software folders contain the WebUpdate application. If you are using an older version of the software, you should download the latest software from www1.iclicker.com.

Yes, the i>clicker v6.2 floating toolbar can be configured to appear in “classic” mode with a start button that does not have the dropdown menu for other question types. Refer to the software help ‘For Administrators’ to read how to modify the config file.

Yes, if you are using the i>clicker v6.1 software of higher, you can set up demographic questions

related to personal information like gender, age, political affiliation, or whatever you’d like as the

i>clicker software allows for you to create your own demographic questions outside of our prepopulated questions. You only have to run the demographic questions one time—usually at the beginning of class—and then that demographic information will be stored throughout the semester and any subsequent question that you ask can be filtered by your demographic questions.

Yes, all software upgrades are backwards compatible.

No. You can use any version of the i>clicker software with i>clicker2 for A-E polling (Multiple Choice, True/False, Yes/No). However, to use Numeric and Alphanumeric polling, you must use i>clicker v6.1 or higher. To take advantage of Numeric and Alphanumeric polling, you also need a base with firmware v4.05 or newer. Contact support@iclicker.com if you have additional questions about compatibility.

For optimum performance, it is recommended that instructors upgrade to i>clicker v6.2.3. Instructors must use at least i>clicker v6.1.6 or higher (version 6.2 for numeric and alphanumeric polling).

Instructors who wish to use web>clicker in their class should email contact@iclicker.com. An i>clicker representative will contact the instructor to confirm that the classroom has the necessary Wi-Fi requirements to run web>clicker. If the requirements are met, a representative will provide the instructor with a small file and instructions for enabling and using web>clicker.

Yes. web>clicker requires a Wi-Fi enabled classroom. Using web>clicker on a cellular network is not recommended. Although web>clicker will function when using a high-speed cellular network, each student may not be on the same cellular network and have the same results. In addition, sending data using a cellular connection may cost extra depending on students’ data plans.

web>clicker supports multiple choice, numeric, and alphanumeric (short answer) question types.

Please contact contact@iclicker.com to receive a web>clicker enabled version of the software.

Setting up web>clicker is a simple process that takes less than five minutes. Please see our User Guides for more information.

web>clicker does not support Self-Paced Polling at this time.

Yes. As long as a base is plugged in and web>clicker is enabled, the i>clicker software will receive votes from i>clicker, i>clicker+, i>clicker 2 and web>clicker remotes.

Instructors who have enabled web>clicker must download student registrations from the i>clicker and web>clickers servers. To download registrations, instructors click the Sync button in i>grader. Instructors will be prompted to download registrations first from the i>clicker server and then from the web>clicker server.

Not yet. The web>clicker software is built upon our standard i>clicker polling software, which requires a Windows or Macintosh OS X operating system.

If you are only using web>clicker, then you have the option of running a polling session without the base unit.

Yes, web>clicker has the capacity to work in very large classes of up to 1,500 students. However, please remember that your campus’ wireless network may not be able to handle such a large load on its servers. Please be contact us at sales@iclicker.com to set up testing to ensure that your classroom environment is suitable to collect web>clicker votes.

The speed of the web>clicker software is highly dependent on the network speed of the classroom environment. With a robust wireless connection, there is not a significant lag time between a student submitting a web>clicker vote and it being received by the i>clicker software.

i>clicker currently offers two standard registration methods: in-class registration and online (web-based) registration, both of which are free and are easily incorporated into your course. Minimal information is required of your students and both registration options are tied to your class roster. The instructor should select which option he/she will use and notify students accordingly.

Yes, i>clicker offers institutions the option to host their own registration site or use their own LDAP authentication with our national database; we can provide the requisite PERL scripts and administration support. For complete instructions on these options, please visit the site at www1.iclicker.com.

I am very concerned about FERPA.

The data collected by i>clicker is minimal and meaningless when disconnected from the professor’s roster, contained only on the desktop. The i>clicker web registration process was specifically designed to consider privacy/FERPA laws. Students who register their clicker online via our national database must enter their last name, first name, student ID, as determined by the professor, and i>clicker remote ID. This data is stored on a SQL server database owned by Macmillan, the parent company of i>clicker. We do not collect or store the students’ IP addresses, nor do we request student school affiliation, course information, or email address. As a result, the data is purposefully of no use outside of registration.

Specifically, as related to FERPA, we don’t collect non-directory student information in an interpretable and traceable way. For example, we won’t know if a Michael Lee registered on our site is from the University of California-Irvine or New York University—the information can’t be traced to an individual state or school.

However, we also recognize that many campuses prefer to host registration on campus to further protect the data. Our campus-hosted registration options are easy and we will be happy to consult with you in implementing a locally-hosted registration system.

i>clicker integrate enables your students to register from within the campus LMS. This solution requires some setup from your LMS/IT administrator. You can find more information on i>clicker integrate in the Support area of our website at www1.iclicker.com.

No, students do not need to be registered in order for i>clicker to collect votes. For students who are not yet registered, responses will be associated with the respective remote IDs. In other words, you can use i>clicker to collect data/votes from the very first day of class and eventually tie all students to their remote IDs through either roll call registration or web site registration.

The Web Synchronization feature in i>grader will connect the serial numbers of clickers that have been used to vote in your class with your students’ online registrations. To make use of this feature, you will first need to make sure your roster is included in your course folder. You will also need to ensure that you’ve used i>clicker at least once in lecture.

Don’t worry – your student’s votes will still be recorded and saved even if you do not synchronize right away. Many instructors choose to synchronize online registrations after the term’s add/drop period has passed. You will need to be connected to the Internet to enable web synchronization to work.

i>grader now has two new tools that allow you to search for and delete batches of unregistered clicker records, and to generate reports of unregistered students.

If you have session data and still cannot synchronize the data, try checking your roster file to make sure that it is formatted properly. Visit the Support section of www1.iclicker.com for more information on Registration Tips and Options. If you are still having trouble, please contact our support team toll free at 866-209-5698, or you can send an email to support@iclicker.com and they will be happy to assist you.

There are no fees required of the school or the students. The only cost is for the hardware–the student remotes. The only recurring costs for the hardware are for replacement batteries.

Each i>clicker remote contains a unique remote ID that the i>clicker and i>grader software use to identify the remotes. Until recently, each i>clicker remote contained a unique 21-bit ID, which allowed for roughly 2 million unique ID combinations. There are now more than 2 million clickers in the market and in 2010 we ran out of 21-bit IDs. In order to address the issue, our newest remotes now have a 24-bit remote ID which allows for roughly 16 million unique ID combinations and will keep us going for many years to come.

The original i>clicker base base was designed to receive 21-bit remote IDs only. Therefore, when the i>clicker base receives a vote from a remote with a 24-bit ID, the base translates that ID into a 21-bit ID. Technically, everything works fine, except that the ID in the i>clicker and i>grader software does not exactly match the ID on the student remote. This is why the remote ID in your software (the 21-bit ID) does not match the remote ID on the student remote (the 24-bit ID).

The difference in the IDs does not impact your student voting data or grades. You can use the new 24-bit ID student remotes with the old bases. Even though the old bases work with the new 24-bit ID remotes, beginning in 2011 we will start replacing all old bases with updated bases that more accurately recognize the 24-bit remote IDs. The new base will work seamlessly with the 21-bit ID remotes and the 24-bit ID remotes. The new base will also work with your existing student and class data. You will simply remove the old base, plug in the new base, and get back to teaching. You will be notified by your i>clicker sales representative about the upcoming base swap soon.

NOTE: If you have a base with firmware v03.03 or newer (see sticker on bottom of base), you will not experience this issue. All bases with firmware v03.03 and newer have been updated to recognize the 24-bit remote IDs.

Instructors must order web>clicker access cards through their campus bookstore. Please contact sales@iclicker.com with questions about ordering access cards.

Yes. It is recommended that students using iOS or Android devices download the free web>clicker applications from the iTunes or Google Play stores. Note that although the app itself is free, students will still need to purchase a subscription to activate their account.

Yes, but web>clicker access cards must be redeemed at https://webclicker.iclicker.com. Once redeemed, the activation will take affect for iOS and Android apps. Students cannot redeem access cards from within the iOS or Android apps.

web>clicker subscription purchases are non-refundable. When students create a web>clicker account they are automatically granted a 14-day free trial; they should use this trial period to test web>clicker and make sure that their instructor is using it before purchasing additional subscription time.

When creating a web>clicker account students should search using their school ZIP code or postal code.

Students’ registration data is stored on a secure server located in Canada. The data is encrypted and will never be provided to any third-party vendors. Student votes are transmitted through the server but are never stored.

When creating a web>clicker account, students enter a password hint to help them remember their password. In the event that the students forget their password, this password hint can be shown to the student by following these steps:
At the web>clicker Login screen click the Forgot Password? link.

1. Enter your web>clicker username, Student ID, and the ZIP /Postal Code you used when registering.
2. Click Submit. Your password hint appears in red beneath the Submit button.

For additional assistance, students should go to http://iclicker.softwareassist.com.

Not yet. We are working on adding this functionality. For now, students must create a web>clicker account at https://webclicker.iclicker.com or within the iOS or Android apps.

Yes. web>clicker is compatible with i>clicker, i>clicker+, and i>clicker2 remotes. If students have already purchased an i>clicker remote, they can also try web>clicker. Please direct students to register their web>clicker account using the same name and student ID they used to register their i>clicker remote. That way, both web>clicker and i>clicker remote votes will be stored in the instructor’s grade book.

i>clicker+:
A steady green A-E light indicates that your answer was received. A flashing red light indicates that your answer was not received.

i>clicker2:
A checkmark on the LCD screen indicates that a response has been successfully recorded.

The most common reasons a student’s response would not be received:

1. Polling is not active. If the student tries to vote either before you start polling or after polling is closed, the vote will not be received.
2. The remote and base are not on the same frequency. If you change your frequency from the default, students will need to change the frequency on their remotes to match that of the base. If a student forgets to change the frequency, the vote will not be received.

Students can change responses as long as polling is open. During an active polling period, i>clicker records each student’s last response. Once polling for a question has stopped, any response changes will not be received.

i>clicker+:
There are no technical differences between the blue and white i>clicker+ remotes; the color difference simply allows you to keep track of your remotes. The white remotes are those sold to students; we do not sell the blue remotes to students. Each instructor kit includes two blue remotes (one for the instructor’s remote function and one as a possible loaner to students).

A white remote can be substituted for the blue remote without loss of functionality. However, if you require a replacement for your instructor’s remote, please contact our sales department toll-free at 1.866.209.5698 from 9-5 EST Monday-Friday or email us at sales@iclicker.com.

i>clicker2:
i>clicker2 instructors remotes feature a laser pointer and cannot function as a student remote.

Once enabled, the A-E buttons become control commands, allowing you to control polling and your presentation from anywhere in the room.

Yes. You can always use i>clicker with other publishers’ materials as most publishers provide clicker content in PowerPoint and Word formats, both of which work easily with i>clicker. We have the largest number of publisher partners of any clicker company and will continue to work with higher education and specialty publishers on a non-exclusive basis.

To designate any i>clicker remote as an “instructor’s remote,” you must enter the remote ID in your Settings and Preferences. The remote ID is the unique 8-character serial number on the back of every i>clicker remote. If you plan to use the same instructor’s remote regularly, select “Set for Course” in the Settings/Preferences. If you plan to use the remote for just one session, then choose “Set for Session.”

Instructors can view voting results one of two ways: on the base LCD screen or on the i>clicker results chart.

New batteries supply approximately 200 hours of use.

i>clicker+:
The “Low Battery” light will flash red when the user has 10 hours or less of battery power remaining. Each remote requires 2 AAA batteries.

i>clicker2:
The LCD screen on i>clicker2 features a low battery indicator which displays remaining battery life. Each remote requires 2 AAA batteries.

Both the i>clicker+ and i>clicker2 remotes will turn off after 10 minutes of inactivity to save battery power.

Open the battery cover on the back of the remote. Remove both batteries and replace with two new AAA batteries. Replace the battery cover. (Alkaline batteries are recommended.)

i>clicker offers a standard one-year limited warranty on each new i>clicker remote. If a clicker is defective, the process of returning it will depend upon how the student obtained/purchased it. If purchased through the campus bookstore, students may return it to the bookstore with proof of purchase. If purchased as a department or in a class set, the user will need to contact us at sales@iclicker.com to request a replacement and return the defective unit to us for analysis.

The i>clicker remotes have been through rigorous durability and drop testing. I>clicker+ repeatedly survives falls from 6 feet, while i>clicker2 repeatedly survives falls from 4 feet.

Yes, you can use spare remotes as loaners to students who may have lost a remote or forgotten to bring one to class. The remote ID can be assigned to a student for a single session, and the same remote can be reassigned in future sessions. Each instructor’s adopter kit includes two blue remotes, and while one remote is generally used as the instructor’s remote, sometimes the other is used for loaning purposes. However, many professors opt not to offer loaner remotes because of class size and potential administrative problems. You will want to consider a set of ground rules before offering students an option to borrow remotes in order to minimize your class disruption.

With the i>clicker1 remote, a green/red vote status LED light is easy to see in dim lecture halls and is friendly to students with visual impairments. A green light means not only vote was sent but also confirmed/stored. A red flashing light means the vote was not received. If you are interested in getting an i>clicker with an LCD screen, you should consider i>clicker2.

We did extensive market research before we starting building the i>clicker2 remote. The feedback from dozens of faculty and students: the need for alphanumeric entry was crucial, but the vast majority of faculty only asked multiple choice questions and those who did ask open‐ended questions did so only a few times throughout the year. For this reason, we decided that multiple choice functionality should still be at the core of the i>clicker2 design. We have improved the Multiple Choice experience as well with additional vote confirmation through the LCD screen. To answer a question with an alphanumeric response, student simply have to change the mode using the blue “Refresh” button and use the crossbars at the top of the remote to toggle through to their alphanumeric response. Our beta testers reported that students easily were able to master this process and answer questions effectively after only minor instruction.

All i>clicker products including i>clicker, i>clicker+, i>clicker2, and web>clicker are able to work in the same polling session.

Yes. I>clicker2 was designed to be as easy to use as i>clicker and i>clicker+.

web>clicker offers a web browser‐based option, which means that web>clicker will work on most smart phones that allow for access to the internet including iPhone, iPod Touch, iPad, Android‐ powered devices, Blackberry 6.0 devices (Torch, Playbook), Windows 7 Phone, and many more. We highly recommend Wi-Fi connectivity for all student devices for the fastest, most reliable data connection – this helps ensure more seamless use of web>clicker in the classroom. If students have a fast and solid cellular data connection (4G or better recommended), they may certainly use that connection for web>clicker. Please note that data usage charges may apply depending on the student’s cell phone plan. We currently do not offer SMS or “text” voting. Apps are available for iOS and Android devices in the app stores.

Students log into their web>clicker account, select their instructor, then select their course in order to join a session. When the instructor starts a polling question, the corresponding web>clicker input controls automatically appear on the students’ screens. Depending on the type of question being asked, these controls may be buttons (multiple choice) or an entry field (numeric and short answer). No matter the type of question asked, students can change their answer as often as they like as long as the polling question is still open.

All i>clicker products including i>clicker, i>clicker+, i>clicker2, and web>clicker are able to work in the same polling session.

web>clicker can be a great solution for synchronous distance learning classes.

Student web>clicker results are stored in the same manner as i>clicker votes. Once the polling question is ended, all results are saved in the session data files of your i>clicker folder. There is no need to download polling results and we do not save polling records on our servers.

web>clicker supports all question types that the i>clicker2 remote supports: alphanumeric, numeric, and multiple-choice. If your student is saying that they don’t have the option for numeric or alphanumeric questions in their iOS app, they should delete their app and reinstall the app from the App Store. They could have an old version of the iOS app, but there is only one version of the Android app, and it supports all question types.

No. web>clicker provides the flexibility of using a web browser, but it does not currently block any other computer or phone application from running. Therefore, it is important for you to consider the potential consequences of inviting laptops and phones into the classroom.

No, web>clicker is completely secure and student privacy is protected 100%. Students will never receive unwanted applications and their information is kept completely confidential and will never be sold to a third‐party.

Yes, web>clicker is a great solution for differently-abled students who may need additional assistance using the standard i>clicker or i>clicker2 remote.

Since polling is completely virtual, it is not possible to “lock out” users who are not physically present in your classroom. However, students who are not attending lecture will have no idea WHAT questions are being asked at a particular time. Therefore, there are certainly ways of making sure that students are legitimately responding to the questions rather than randomly clicking buttons.

web>clicker was designed as a “virtual clicker”. As such, the delivery method of your lecture is not affected. Students in class will still follow along with lecture as with a physical clicker (via your projected presentation or verbal lecture. In distance learning situations, any form of audio/video streaming or discussion forum can be used to deliver your content – web>clicker will simply allow students in remote locales to respond to those questions in real time.

Yes, students can buy access to web>clicker in a variety of subscription lengths. Access to web>clicker includes an unlimited number of courses within the given timeframe.

Yes, web>clicker is a mobile version of the i>clicker remote that runs using a Web browser, iPhone app, or Android app. It is free to create an account and download the app, but students must have an active subscription to use web>clicker in your course.  web>clicker includes a free 14-day trial subscription that begins when students create an account. Students can purchase additional subscription time at https://webclicker.iclicker.com or through in-app purchasing in the iOS or Android apps.

The i>clicker base does not require a line of sight to receive responses; it can be placed anywhere in your classroom. For best performance, we recommend against placing the base inside any type of metal enclosure, such as a metal podium.

No. Simply plug the i>clicker base into your computer and you are ready to go. No software to download and install.

i>clicker has a base-to-remote range of 200-300 feet.

The i>clicker base receives individual votes in less than a second. i>clicker has been used successfully in classes with up to 1,500 students voting.

No. i>clicker operates in the 900 MHz band, ensuring no interference with campus Wi-Fi networks.

The i>clicker base connects to the computer via USB cable (provided).

i>clicker supports 16 radio frequency channels. The default frequency is set to AA for the base and the student remotes. To prevent interference with nearby classrooms, you can change your frequency via the Settings in i>clicker. Changing frequency channels is easy for instructors and students. For more information and instructions, consult the User Guide for the version of the software you are using in the User Guides area of www1.iclicker.com.

If you have selected a frequency other than the default (AA), i>clicker will display an alert your students when you start polling. Directions for changing the frequency are on the back of every remote.

i>clicker+:
To change the frequency:

1. Press and hold the Power button until the Power light flashes green
2. Use the A-E buttons to enter the two-letter frequency code. The A-E LEDs flash green indicating the frequency change was successful.

i>clicker2:
To change the frequency:

1. Press and hold the Power button until the two-letter frequency on the LCD flashes.
2. Use the A-E buttons to enter the new two-letter frequency code. A checkmark appears on the LCD indicating the frequency change was successful.

Both i>clicker+ and i>clicker2 remember the last saved frequency.

The i>clicker system has a unique protocol—that is, a unique way for the base and remotes communicate with each other. We considered adopting a protocol similar to competing systems, where the base would automatically find the frequency for the students. But our preliminary research directed us to rethink the approach. Our initial reviewer board (users of competing systems) all complained about students being required to register before voting could occur—they felt they lost 2-3 classes just trying to get students registered. So, we wanted to make sure i>clicker could collect and record votes regardless of whether the students were registered or not. Another aggravation consistently voiced by the reviewer board was the daily log-in procedure in which remotes must be “acknowledged” by the base before the remote can vote in the session. So, like the forced registration, we wanted to eliminate the daily log-in. Why do we explain all of this? Because these are the reasons we chose a protocol that requires students to change the remote frequency. We feel that the benefits far outweigh the drawbacks because today’s students are generally very tech savvy, and even those who are not can easily find the directions to change their frequency on the back of their remotes.

Changing the operating frequency prevents interference with nearby classrooms. By “interference” we mean student votes crossing over from classroom to classroom. It is only necessary to change the frequency if another i>clicker system is in use in a nearby room.

Yes. Your i>clicker equipment can be used for as many classes as you like.

The i>clicker base protocol is unique and allows for a superior reliability and accuracy of vote collection. This translates into a system that students trust and results in fewer headaches for you.

The i>clicker base features a unique LCD that displays student responses as they come in. Information is updated every second. The LCD displays includes the timer on the upper left, the total vote count on the upper right, and the distribution of votes (A-E) or top responses (Numerie and Alphanumeric) across the bottom. The LCD enables you to monitor student voting progress and choices without displaying the graph to the whole class.

Yes and no. For A-E polling (Multiple Choice, True/False, Yes/No), i>clicker2 can be used with any base with firmware v3.03 or newer. To take advantage of Numeric and Alphanumeric polling, you need a base with firmware v4.05 or newer. Please contact support@iclicker.com if you need to update your base.

We are always happy to help troubleshoot and/or replace a base you suspect may be defective. Contact our technical support team at support@iclicker.com or toll-free at 866.209.5698 with questions or issues with your base.

Definitely—i>clicker and i>grader are can be adapted to meet your needs through a common API in .NET for programmers. If you would like a copy of our API, please send your request to us at support@iclicker.com.

No, i>clicker is supported by a large network of publishers. We have adopted a “non-exclusive” publisher approach, so that you have the freedom to choose the textbook and clickers of your choice.

The i>clicker plastic and packaging are recyclable and all electronic components are ROHS compliant (Restriction Of Hazardous Substances)—which means no heavy metals (lead, Mercury, Cadmium, Chromium) and Organic (polybrominated Diphenyl Ethers or Polybrominated Biphenyl) substances. All items, of course, have to be recycled properly.

Not necessarily. There is plenty of research to support that highly sophisticated multiple choice questions can address misconceptions and provide high-level assessment of student understanding. However, there are many reasons to incorporate open-ended questions into your class including reducing the likelihood that a student can “guess” the correct answer.

Yes, we offer daily online training sessions for our users, led by an experienced i>clicker trainer. See the Live Training section of www1.iclicker.com to sign up for a training session. In-person training is available to qualified instructors and most institutional adoptions where i>clicker is the centrally supported system on campus.

Yes, i>clicker technical support is available for instructors as well as students from 9:00 a. m. – 11:00 p.m. EST, Monday- Friday. You can contact Technical Support Center toll free at 866-209-5698 or support@iclicker.com. We also have a special support center for students at http://iclicker.softwareassist.com available 24/7.