The process of returning an i>clicker product will depend upon how it was obtained/purchased. Students may return i>clicker products to a bookstore with proof of purchase. For products purchased for a department or in a class set, the client will need to contact us at firstname.lastname@example.org to request a replacement and return the defective unit to us for analysis.
Books must be in unmarked, saleable condition and returned no earlier than 180 days from invoice billing date but no later than 16 months, unless otherwise authorized.
Out of print titles will be eligible for return for up to 90 days after notification.
Books not eligible for credit will be returned to sender via UPS. Cost of postage will be deducted from credit memo or billed separately in the event of no credit due. Returns on titles which have been out of print for more than one year are not eligible for credit and will not be returned.
Credit memos should be used within one year from date of issuance.
MPS Returns Center
14301 Litchfield Drive
Orange, VA 22960
All returns must be prepaid. No prior authorization required. If returned collect, shipments will be refused, unless prior authorization is granted.
Enclose packing slip with shipment, giving:
We require claims of any nature––shortages, damages, incorrect titles, tracers, etc.––to be placed within 60 days from the actual billing date shown on the invoice. Claims after this period will be denied.
All deductions in payments should reference actual credit memo number and be accompanied by a complete explanation, which will allow us to resolve the deduction in a timely manner.